Bow Street, Bowburn, Durham, DH6 5ALTel: 0191 377 2495
We will not be able to register patients on 02.12.2015 as we are changing computer systems from Systmone to EMIS WEB. We will hold the registrations until the 03.12.2015 and add them as soon as possible on that day. Thank you for your patience and we are sorry for any inconvenience this may cause.
WE HAVE HAD TO CHANGE HOW PATIENTS REQUEST REPEAT MEDICATIONS and patients need to use a different website and password to do so. If you previously requested medications via this website please call in to the surgery with a form of photographic ID either passport or drivers licence card or a document which verifies your address. The receptionists will give you a new user name and password to enable you to register for online access
PLEASE REMEMBER TO INFORM THE SURGERY IF ANY OF YOUR DETAILS CHANGE EG ADDRESS HOME TELEPHONE OR MOBILE TELEPHONE NUMBER
WE ARE SORRY TO INFORM OUR PATIENTS THAT the sURGERY IS NO LONGER OPEN ON SATURDAY MORNINGS.
How information about you helps us to provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice . If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.
More information can be found here
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2901224 2p 20k Aug13 (GRE)
The Practice team would like to thank all the patients who responded to our survey the results of which can now be accessed on this website along with the agreed action plan to address the issues raised.
In November we began a 3 month pilot with the aim to address access to appointments and the results of this Pilot are now available to be viewed.by clicking on the following link
Prescribing of medication is determined in 2 ways: Repeat medication which is medication a patient may need to take over a lengthy period and acute medication which is medication prescribed usually as short term one off measure.
Patients on repeat medication can obtain prescriptions for a certain length of time without having to visit the doctor. However medication reviews will be required at intervals throughout the year. This review date is highlighted on prescription and it is the patient responsibility to ensure that they see a GP for their review.
Medication even under the repeat prescribing heading cannot be issued if the review medication date has expired. Reception staff do not have the authority to authorise prescriptions. These are given at the discretion of the GP. And acute prescribing will not be authorised without a review with the doctor.
If you require a repeat prescription you can hand in your ‘tear off’ counterfoil to reception marking the items you require or in the boxes located in the reception area. You can also applying in writing to the practice again requesting only the items you require.
A minimum of 36 hours (48 hours for nursing homes and dispensing patients) is required to process a prescription. But please note that this time scale only refers to medication that is within its review date.
A prescription collection service is available from local pharmacies. Forms for this service are available direct from the pharmacies.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS prescription costs
PPCs are available by 10 monthly direct debit instalment payments. The prescription prepayment certificates allow anyone to obtain all the prescriptions they need for £2 per week.
Find out more about the prescription prepayment certificate.
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